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Wayfair Customer Service Consultant
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 1313 Research Way, Orem, UT Orem, Utah |
About this job
Wayfair.com, the largest online-only retailer of home furnishings and house wares in the United States, is expanding operations in Orem, Utah! To support growth, we are looking for motivated Customer Service consultants for our new site in Orem, Utah. The right candidate will have phone service experience, the ability to assess and meet needs, offer problem-solving solutions and resolve issues for the best possible outcome. Other critical success factors for this role include the ability to think out of the box, a great attitude and flexibility.
Monday - Friday
$12/hr plus monthly performance bonus
Full benefits start your first day
Key Job Duties:
* Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
* Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
* Project a professional company image through phone and email interactions.
* Recognize, document and alert supervisors of trends in customer calls.
* Uphold high customer service standards.
* Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.
Requirements:
* Excellent communication and relationship building skills.
* Passion for helping customers.
* Desire to make Customer Service a career.
* Service experience, preferably in a call center.
* A successful track record working in a high volume environment.
* Strong desire to be part of a team achieving personal and company financial goals.
* Able to solve problems by thinking analytically and creatively.
* Familiar with the latest e-commerce trends.
* Regular and reliable attendance is an essential function of this position.
Essential Job Functions:
* Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
* Ability to use a computer keyboard and computer screen.
* Ability to use a telephone headset and telephone system.
* Ability to handle and solve all types of customer service issues via phone and/or email.
About Wayfair.com:
Wayfair.com, founded in 2002, is the largest online-only retailer of home furnishings and house wares in the United States. Wayfair.com is privately held and has raised over $200 million from leading investors including Spark Capital, Battery Ventures, Great Hill Partners and HarbourVest Partners. The company owns and operates Wayfair, AllModern, and Joss & Main. Wayfair.com ended 2012 with over $600 million in revenue and currently employs over 1,200 employees in offices located in Boston (HQ), Utah (Customer Care & Distribution), Kentucky (Distribution), the U.K, Germany, Ireland and Australia.
Wayfair.com is #16 on the Forbes list of America's Most Promising Companies, has previously been named Private Company of the Year by Mass Technology Leadership Council, and selected by Glassdoor.com as a Top Company To Work For and Top Company For Well Balanced Life. It's a great time to join and help build the next great ecommerce company!
Come join us at http://www.wayfair.com/careers
Wayfair is an Equal Employment Opportunity (EEO) employer.
Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.
Visit our Site: http://www.wayfair.com
Find us on Facebook: http://www.facebook.com/wayfair
Follow us on Twitter: http://www.twitter.com/wayfair
Check out our YouTube Channel: http://www.youtube.com/therealwayfair
Monday - Friday
$12/hr plus monthly performance bonus
Full benefits start your first day
Key Job Duties:
* Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
* Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
* Project a professional company image through phone and email interactions.
* Recognize, document and alert supervisors of trends in customer calls.
* Uphold high customer service standards.
* Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.
Requirements:
* Excellent communication and relationship building skills.
* Passion for helping customers.
* Desire to make Customer Service a career.
* Service experience, preferably in a call center.
* A successful track record working in a high volume environment.
* Strong desire to be part of a team achieving personal and company financial goals.
* Able to solve problems by thinking analytically and creatively.
* Familiar with the latest e-commerce trends.
* Regular and reliable attendance is an essential function of this position.
Essential Job Functions:
* Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
* Ability to use a computer keyboard and computer screen.
* Ability to use a telephone headset and telephone system.
* Ability to handle and solve all types of customer service issues via phone and/or email.
About Wayfair.com:
Wayfair.com, founded in 2002, is the largest online-only retailer of home furnishings and house wares in the United States. Wayfair.com is privately held and has raised over $200 million from leading investors including Spark Capital, Battery Ventures, Great Hill Partners and HarbourVest Partners. The company owns and operates Wayfair, AllModern, and Joss & Main. Wayfair.com ended 2012 with over $600 million in revenue and currently employs over 1,200 employees in offices located in Boston (HQ), Utah (Customer Care & Distribution), Kentucky (Distribution), the U.K, Germany, Ireland and Australia.
Wayfair.com is #16 on the Forbes list of America's Most Promising Companies, has previously been named Private Company of the Year by Mass Technology Leadership Council, and selected by Glassdoor.com as a Top Company To Work For and Top Company For Well Balanced Life. It's a great time to join and help build the next great ecommerce company!
Come join us at http://www.wayfair.com/careers
Wayfair is an Equal Employment Opportunity (EEO) employer.
Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.
Visit our Site: http://www.wayfair.com
Find us on Facebook: http://www.facebook.com/wayfair
Follow us on Twitter: http://www.twitter.com/wayfair
Check out our YouTube Channel: http://www.youtube.com/therealwayfair
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