Customer Service/Warehouse product support professional

Manpower is looking for an experienced Customer Service/Warehouse product support professional The job is located in Wilmington, MA Monday - Friday 8-5pm PAYING $15 - $16 AN HOUR This assignment is for 3 months PLEASE NOTE THIS JOB REQUIRES THE ABILITY TO LIFT UP TO 50LBS AND STANDING ON YOUR FEET IN AN OFFICE AND WAREHOUSE SETTING. Here is an overview of the job description * Perform duties to expedite customer and service center inquiries and orders, and provide assistance in warehouse and office services. * Active involvement in the Company's Total Quality Management process as evidenced by continuous improvement of processes directed toward reducing costs, improving cycle time, increasing sales/gross profit and customer satisfaction. * Carries out policies and procedures as defined in the quality manual. JOB DUTIES * Processes customer telephone orders, price and delivery inquiries and participate in or handle associated servicing and clerical reporting activities. * Take orders by phone, mail, or at counter; check availability of stock, back order status, vendor schedules, service center stock, shipping dates; quote prices, write order and process. Verify orders, billings and correspondence; fill order for counter sales; receive payment as necessary. Ensure proper adherence to customer specifications. * Work from worksheets, inventory lists, part number files, price books, stock requests, customer orders, automatic ordering system, and related information. Assist customers and service centers in estimating needs and quote prices on parts, replacements, shipping, and other charges; gather information as to costs, discounts, stock availability, specials as necessary. * Receive service requests from customer and service centers in writing, by phone or computer. Expedite order inquiries; check status of order, follow up back order, issue tracers on lost orders; establish order or stock disposition and notify customer or service center. Investigate defects, damages, incorrect shipments, lost orders, and the like. Make emergency calls, night calls and deliveries as required. Maintain driving record in accordance with Company policy. * As required, monitor customer returns. Investigate cause and recommend or approve reshipment or credit. Process necessary paperwork. Report or handle past dues, inter- service center transfers, petty cash and cash reports if and as work assignment dictates. * Assist other service center personnel in such activities as truck and vehicle usage reports, postage meter accounting, customer mailing lists, catalog library, time card reporting and other routine clerical duties. Coordinate plant and office surveys, participate in various training programs. Maintain inventory through accurate cycle counting as requested. EDUCATION & EXPERIENCE Equivalent to high school plus specialized training in customer service practices and office functions. Requires ability to stand for extended periods of time, walk, bend and regular lifting of 50 lbs. or more. Over one and up to three years experience.