Customer Service Representative (Pharmacy Help Desk) - 10/6

Connextions is owned by OptumHealth, a subsidiary of UnitedHealth Group. It is the premier growth, retention and service solutions company, aimed at the unique and complex distribution needs of the healthcare market.

• Provide customer service and support.
• Functions as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance.
• Deliver the highest quality customer service through the execution of responsiveness, reliability, assurance/confidence, accuracy, and professionalism on every pharmacy/pharmacist interaction in a fast-paced call center.

• Respond to inbound pharmacy/customer calls.
• Performs duties related to the resolution of adjudicated prescription claims with regards to member eligibility, benefit parameters applied, determination of prior authorization or overrides and exceptions in the system.
• Must complete calls expeditiously, accurately and in a professional manner.

Minimum Requirements

• Strong customer service skills.
• Experience using Internet, Windows applications (Word, Excel) and eMail services (Outlook)
• Excellent verbal communication skills (vocabulary and articulation)
• Ability to express assurance/confidence and empathy.
• Ability to work a flexible schedule; may require holiday and weekends;
• Easily adaptable to change
• Must have prior voice experience in a call center environment.
• Previous pharmaceutical or medical experience preferred.