Client Care Coordinator - Full-time / Part-time

Intake Coordinator

The intake coordinator is responsible for conversion of inquiries for service requests to in-home visits. The intake coordinator routinely interacts with other personnel as well as clients, family members, community providers/referral sources, insurance companies, care managers, and other third party vendors.

Essential Functions:

• Takes accurate referral/service request information by phone. Determines type and duration of service necessary to meet client needs. Quotes bill rate based on service provided and explains billing process.
• Communicates new assignments to care coordinator and scheduling.
• Processes data necessary to establish client service, client files and initiate invoicing.
• Contacts clients to set up appointments for service delivery.
• Maintains statistics of weekly/monthly referrals and their sources.
• Participates in on-call rotation as assigned. Participates in client case conferences as requested.
• Alternate In Home assessments and follow up with clients and family.

This list is not intended to be all inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Qualifications:

• High school diploma or GED and two years related experience and/or training in related home health care/CNA experience.
• Requires proficiency computer skills (Office, Excel, PowerPoint, etc.).
• Must possess and demonstrate excellent communication, organization and time management skills as well as portray a positive professional, business image.