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Lead Team - Applications Support Engineer - Developer - Multiple Locations - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Hartford, CT Hartford, Connecticut |
About this job
Position Description:
We are looking for an experienced Team Lead Applications Support
Engineer/Developer to join our IT Production Support Team to assist in managing
and coordinating all production related activities with the Service Coordinator
and a team of offshore resources. You will provide leadership in critical
production issue resolution (both Priority 1 and Priority 2).
UnitedHealth Group is a company that's on the rise. We're
expanding in multiple directions, across borders and, most of all, in the way
we think. Here, innovation isn't about another gadget, it's about transforming
the health care industry. Ready to make a difference? Make yourself at home
with us and start doing your life's best work.(sm)
Primary Responsibilities:
- Responsibility, at a high level, includes application
availability, reliability and stability on a 7 by 24 by 365 basis. - Be willing to work on 24x7 on call basis.
- Ensure timely resolution of all production issues
meeting or exceeding SLAs. - Ensure that the work delivered by the team is of high
quality. - Work with business to prioritize production issues for
resolution. - Assist Service Coordinator and Service Manager in
providing management status reports on daily, weekly and monthly basis. - Assist Service Coordinator and Service Manager in
scheduling OM and work order tasks including management of customer-driven
priorities. - Ensure that all documentation has been updated and that
work product meets UDP / SOX compliance requirements - Conduct or facilitate root cause analysis on all
in-scope incidents and recommend a corrective action plan. - Assist Service Coordinator as a liaison between
offshore resources and business/ onsite IT management. - Assist in Providing estimates (or coordinate estimates
from off shore) on all break/fix, and problem-management activities. - Identify application performance improvement
initiatives and implement the same in consultation with the Service
Coordinator and Service Manager. - Work with the Service Coordinator and Service Manager
in process improvement initiatives as directed by the service manager. - Conduct or facilitate root cause analysis on all
in-scope incidents and recommend a corrective action plan.
This position is located in Cypress, CA; Phoenix, AZ; Hartford,
CT; Basking Ridge, NJ; or Minneapolis, MN.
Requirements
Required Qualifications:
- 4+ years of development
and support experience using SQL and Java - 4+ years of SDLC
experience - 4+ years Java J2EE
experience - 3+ years Web Services
experience - 3+ years Unix experience
- 4+ years DB2 experience
- Bachelor's degree OR
High School diploma/GED with 7+ years development & support experience - United States Citizenship
- Ability to obtain favorable
adjudication following submission of Department of Defense form SF86 .
Preferred Qualifications:
- Healthcare-related
experience with HIPAA X12 transactions (i.e.270/271 - Eligibility, 276/277 -
Claims Status, 837 - Claims Submission, 835 - Remits, 278 -Auth &
Referrals, 834 - Enrollment, 820 - Premium, Paper Claims - Previous Team Lead
experience - EDI x12 experience
- MQ experience
- WebSphere experience
As
a requirement of UnitedHealth Group's contract with the Department of Defense, this
position requires U.S. citizenship and proof of favorable adjudication
following submission of Department of Defense form SF86 ,
(the National Agency Check or “NACâ€).
Successful completion of the NAC process is a requirement for continued
employment in this role. NAC processing
will be initiated by our TRICARE Security Officer post-offer, and can take 3-6
months for a final decision communication from the Department of Defense. Candidates will be allowed to begin
employment with UnitedHealth Group in this role based on an interim clearance,
and final results will be communicated as they are received. Failure to obtain final NAC approval will
result in termination from this role.
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