Health Plan Advisor - Retention Specialist - Full-time / Part-time

SUMMARY: Responsible for re-selling Individual medical plans to existing members in all WellPoint states. Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members.

MAJOR JOB DUTIES AND RESPONSIBILITIES: Provides detailed analysis that identifies and promotes the value of the existing plan, discuss options, provides alternative plan options when appropriate and makes recommendations. Provide customers with counseling and recommendations for plan changes. Responsible for working with members during rate increases or any other time a member is a risk of leaving. Associate will work with cancellation requests to prevent member attrition. Partner with the Underwriting team to provide alternate plan options to facilitate enrollment when the selected plan is not available, due to rate ups, etc. Follow up on retention leads through outbound communications via phone or in writing.

EDUCATION/EXPERIENCE: BA/BS, 3-4 years Life & Health insurance experience in sales and/or member services or any combination of education and experience preferred, which would provide an equivalent background. *Must have a license to sell insurance in all required states.

SKILLS: Advanced oral and written communication skills required. Requires keyboard proficiency and proficiency with basic PC office software. Advanced organizational and problem-solving skills required. Ability to multi task and work in a fast-paced, deadline-driven environment.

*In regards to obtaining your license if you don't have one but would seriously like to be considered, please check out License coach in order to obtain your health insurance license. or We are remibursing candidates who pass the testing and who accept offers.

This will be a 5+ month contract position, projected to start 9/19 or 10/13

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .