Customer Service Rep

Aerotek is reviewing resumes of Customer Service Representatives and Healthcare Support individuals in the Greater Kansas City Area. Individuals who are looking for an opportunity in the Healthcare industry and an opportunity to help people over the phone daily.

Our client is one of the largest in the Healthcare and benefits industry. Individuals who conduct themselves in a professional manner and has excellent oral and written skills. We have over 100 immediate openings.

Principal Duties:
- Handles all customer inquiries received by telephone, fax, or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service.
- Report laboratory results to clients and patients using established protocols.
- Document reporting or call history in required format and maintain complete and accurate records.
- Contact the client to resolve routine matters related to patient testing and result reporting.
- Report client concerns using established protocols.
- Provides education and guidance to clients about Quest Diagnostics lab processes.
- Understands the importance of Quality Service and how it is measured.
- Escalates issues as appropriate using established protocols.
- Leads by example in demonstrating "gold standards" behaviors.
- Perform other duties as required to meet the customer requirements.

Qualifications/Requirements:

- Must have at least 3 years of customer service experience over the phone or face to face, and stable work history.

- Must have excellent computer and navigation skills.

- Must be willing to submit to a drug test and background check.

- Must have a copy of HS Diploma/GED equivalent handy or accessible.

- Must be available to work between the hours of 6am - Midnight, 7 days per week.

Starting pay, Benefits and duration:

- $11 to $12 per hour starting.

- Contract to possible hire.

- Full Benefits available (Medical, Dental, Vision, 401K, etc.)

If interested, please email Saiday with Aerotek your resume who's actively recruiting on the openings. smulbah(at sign)aerotek.com

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .