Customer Care Representative

Aerotek is reviewing resumes of Call Center Reps, Customer Service Representatives in the Springfield Area. Individuals that have experience working in a call center environment. These positions could lead into a long term opportunity with the company.

Our client is in the medical benefits/healthcare industry. They looking for the upmost professional individuals that would represent their brand and help their customers with the best of attitudes. We currently have 15 immediate openings.

MAJOR JOB DUTIES AND RESPONSIBILITIES:

Primary duties may include, but are not limited to:

- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

- Analyzes problems and provides information/solutions.

- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

- Thoroughly documents inquiry outcomes for accurate tracking and analysis.

- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

- Researches and analyzes data to address operational challenges and customer service issues.

- Provides external and internal customers with requested information.

- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

- Uses computerized systems for tracking, information gathering and troubleshooting.

- Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

- Seeks, understands and responds to the needs and expectations of internal and external customers.

Requirements/Qualifications:

- Previous call center experience and good customer service work history.

- High School Diploma or GED equivalent required.

- Must be able to work Monday through Friday between the hours of 7am to 6pm.

- Must be willing to submit to a standard drug screen and background check.

- Must have a resume, ready to interview and start working as soon as possible. These positions are time sensative.

Starting Pay, Benefits and Duration:

- $11 per hour starting.

- Full benefits available (medical, dental, vision, 401K, etc.)

- 6 to 10 month contract position. Long term opportunity.

If interested, please contact Saiday with Aerotek who is actively recruiting to fill these positions at 913-905-2731 and email your resume.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .