Call Center Representative

Our client, located in Blue Lagoon, is seeking experience customer service representatives. Candidates must have at least two years of recent call center experience.

Exchange information between cardholders, issuers, merchants, acquirers, members and product offices.
Provide phone, email, and chat support entitlements and enrollments for multiple products.
Provide day-to-day support to client institutions to ensure customer expectations are exceeded.
Respond to customer inquiries relating to general functionality support for products via multiple communication channels.
Own level 1 issues through resolution working with product, application and or development groups.
Understand the customer's needs, business requirements, and priorities; know when escalation is needed.
Actively seeks solutions and identifies, troubleshoots, resolves applications or business issues.
Educate customers on product and basic software applications, usage, and functionality.
Data entry in multiple internal applications.
Assists clients and users with web navigational guidance.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .