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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Worcester, MA
Worcester, Massachusetts

About this job

MetroPCS provides the freedom and convenience of unlimited, no-annual-contract wireless services on a nationwide 4G network for a flat rate. With MetroPCS, customers get great value and a wide variety of device choices from leading brands. A flagship brand operated by T-Mobile US, Inc. (NYSE: 'TMUS'), MetroPCS products and services are available online and across the United States through a network of company-owned stores, authorized dealer locations, and leading national retailers.

Responsible for the overall management of the retail store including sales, customer service, staffing & scheduling, inventory and cash management, merchandising, and maintenance of the store. This position is also responsible for the administrative & logistics functions of setting up customers to receive service from MetroPCS. * Lead team members to ensure store meets quota on a monthly basis.
  • Recruit, interview, hire, and train qualified sales associates based on the day-to-day needs of the business.
  • Satisfy coverage requirements by preparing, delivering, and implementing staffing schedules in a timely manner that meet business traffic needs and to budget.
  • Provide coordination, measuring and monitoring of all sales and non-sales tasks, direction, and motivation to store employee team to build a positive sales and service environment.
  • Ensure that all opening and closing procedures are followed.
  • Ensure the integrity of inventory and cash in the store environment at all times.
  • Complete sales tracking and related reports.
  • Ensure store is clean, all equipment is properly maintained and in good working order, and that selling systems and supplies are appropriately stocked and provisioned.
  • Manage all customer-related activities to ensure a high level of customer service in the store environment.
  • Implement new store programs and be proactive in creating new sales initiatives.
  • Ensure that all company policies are followed as well as any market specific objectives.
  • Assist with managing outside sales & marketing activities as needed.
  • Assist area manager in handling employee disciplinary issues.
  • Identify & communicate activities within the community served by the store to increase brand awareness and sales.
  • Ensure all company communications are disseminated to store staff.

    * High school or GED equivalent; College degree preferred
  • 5 years retail sales experience, preferably in the wireless telecommunications industry; prior retail management experience preferred