Benefit Customer Service Representative - Full-time / Part-time

Aeortek is currently hiring strong customer service focused candidates to provide customer service support to their clients for benefit plans and associated web-based applications. Duties include:
- Customer service support by responding professionally to customer inquiries/issues received via phone, email or other communication devices and ensure that appropriate action is taken.
- Research participant questions related to employee benefit plans
- Provide technical support and assist customers in using web-based, employee self-service tools
- Read and understand plan documents, amendments, online knowledge base tools and benefit administration systems while applying procedures and guidelines
- Perform other duties as assigned

1 year customer service/call center experience (any industry - if in the medical/benifits space, that would be ideal - but not required)
-Customer Service via phone is highly preferred but customer service via face to face (i.e. retail) will also be considered.
-Entry level candidates that have a BA/BS degree + internship, summer position, and/or work study. Require some type of work experience.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .