Sales Leader - 2751 - Plaza Las America's San Juan - Full-time / Part-time

General Description

Sales Leader (Assistant Store Manager)

Do you like leading a team and watching them excel? Do you enjoy knowing your business inside and out? Do you like interacting with customers and finding ways to make them happy? Do you like partnering with peers to get big results? Well…being a Sales Leader at jcp might be the position for you!

The Sales Leader’s role is to achieve profitable sales growth by leading and engaging associates to achieve top levels of performance, training and developing sales driven associates, executing major events successfully, and making the customer experience outstanding
Responsibilities:
• Sales / Major Events / Findmore / Gift Cards/Credit
• Drives the planning and execution of major events and company sales-building programs
• Reviews targeted benchmarking sales reports to quickly identify and prioritize areas of opportunity in their assigned area, determines root cause of the ¿opportunity, and sets team direction to maximize sales and/or team performance
• Executes and adheres to the Productivity Standards program
• Sets and communicates goals related to sales, gift cards, findmore and productivity for associates
• Drives credit acquisition in the store

• Leader on Duty (LOD) / Conversion Leadership
• Leads the LOD / Conversion Leadership program to elevate customer service and drive sales and profit

• Customer Experience
• Actively coaches associates to facilitate / deliver an enriching customer shopping experience
• Builds customer loyalty by proactively approaching customers in a friendly, non-aggressive manner to determine how they can best help find a product
• Actively listens to customer issues in a calm and agreeable manner to resolve problems
• Shares customer scores consistently and coaches on how to improve and put the customer first

• Team Development
• Actively walks the floor and coaches in the moment to enhance each supervisor’s ability to execute as well as develop their own respective teams
• Maintains notes / observations of each direct report’s strengths and opportunities
• Takes immediate action on performance issues within the team
• Partners with the Human Resource Leader / Supervisor to select / hire store talent and with the Store Leader to succession plan for current team
• Consistently uses the Coaching for Growth model by thoroughly preparing and conducting coaching conversations with associates

• Performance Standards
• Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Skills and Characteristics:
• Competence: Is skilled and has the experience required to do the job; understands and keeps up to date on competitive practices; market and industry trends; information and technology affecting their business and uses this knowledge to make effective decisions
• Takes Initiative: Shows interest and takes actions without being prompted; is motivated and resourceful in achieving successful results in a timely manner
• Earns Respect: Creates an environment of fairness and honesty, is humble and generous towards others; consistent contact and communication with the team; is visible and present; is reliable and removes barriers and secures resources to help the team accomplish goals
• Passion for Retail: Genuinely loves working in a retail environment
• Outgoing: Enjoys interaction and/or talking with new people
• Develops Talent: Builds a diverse and high performing team; differentiates performance based on individual associate successes and developmental opportunities; coaches and provides insights, feedback and stretch assignments to grow and improve talent, empowers team by delegating decision making where possible to build skill and increase engagement; recognizes and rewards associates for outstanding effort; shows they care about their associates by discussing future opportunities and development.
*LI-PF1