Collectors Roanoke - Full-time

Wells Fargo

 

Our next big investment is in you

Let’s talk about taking your career to new heights

You have a proven track record of success but you’re looking for more. More responsibility. More challenges. At Wells Fargo you’ll find that opportunity. You’ll join a team of people who are smart and share your values. You can enjoy a diverse career as you learn and grow your capabilities across our multiple lines of business. Our supportive environment can help you make a difference within the company and the communities we serve. Visit our career site at wellsfargo.com/careers and let’s start a conversation about your future.

Collector 1

Roanoke, VA

Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.

In this position, you will:

• Work in an environment that is professional, fun, and energized with a casual dress code

• Field inbound and make outbound calls utilizing an auto-dialer system

• Consistently learn and apply operational policies and State & Federal regulations governing collection practices

• Act as the point of contact for the customer to help determine the reason for their account being overdrawn and evaluate the customer's financial situation

• Ask for payment in full on every call or negotiate account resolution and terms of repayment

• Have structured work days with all your calls monitored for quality and accuracy

• Complete other duties as assigned

Anticipated start date: October 27, 2014

Schedules include one weekend day and evenings until 9pm. The schedule includes shift premium pay for the evening hours worked and a generous monthly incentive opportunity.

Training is provided. Training schedule is Monday through Friday, 8:30am-5:00pm for approximately 6-7 weeks.

In our training program, we have high expectations for your attendance. You will gain an understanding of the company products and services, procedures, policies, government regulations and computer systems and learn how to apply this knowledge when communicating with customers who are overdrawn. This position is eligible to participate in an incentive plan which could provide compensation opportunities in addition to the base salary available, for achievement of specific business objectives and goals.

Basic Qualifications:

• 6+ months experience in a direct customer contact, service, collections or sales environment or an AA/AS or higher degree or 2+ years military experience.

Minimum Qualifications:

• Proficiency using Windows based PC

• Excellent communication skills

• Ability to utilize negotiation skills

• Ability to handle and adapt to change

• High attention to detail

• Ability to consistently learn and apply basic regulations and/or compliance policies within a financial institution and/or credit policies

• Must be available to work evening hours until 9pm and 1 weekend day

• Must be available to work holidays as needed

• Reliable and consistent job history

Preferred Skills:

• Ability to maintain confidence when handling difficult customers

• Ability to handle a high volume fast paced environment

• Ability to work in a team environment

• Competitive nature 1 year of continuous work experience

Wells Fargo will pay up to $5,000 in college tuition costs per calendar year to regular team members for eligible career-related classes.

Wells Fargo offers team members a benefits package which includes Paid Time Off, Medical, Dental & Vision Plans, 401(k) Plan, Disability/Life Insurance, Commuter Benefits, Tuition Reimbursement and more.

Visit wellsfargo.com/careers and search for Requisition #5039470 to apply.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

© 2014 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.