Account Coordinator - West Valley City, UT

The Account Coordinator is a tactical account coordinator that proactively addresses the needs of their assigned accounts, including the administration of bank files, troubleshooting errors, creation of reports and escalation resolution for employer groups and internal partners. The account coordinator must be focused on customer success with a collaborative and customer-centric mind.

Primary Responsibilities:

• Manages ongoing contract relationships and service delivery to clients for one or more accounts. 
• Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. 
• Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. 
• Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.
• Ability to work independently; the daily tasks require the account coordinator to make decisions on their own relative to the management of their assigned accounts and proactively address issues from the employer groups HR departments.
• Act as a resource for others; the account coordinator must be available to educate both internal and external customers on the correct approach to resolving issues/ errors and also educating the individual employer groups on options they should consider.
• Self-motivated with an aggressive attitude and creative drive; the account coordinator must employ problem solving techniques on a daily basis and also the have the ability to communicate escalated issues appropriately to upper management and internal partners.
• Proactively address possible issues which would affect other employer groups.
• Detail oriented with strong analytical and problem solving skills that comply with operational regulations.
• Anticipate customer needs and proactively identifies solutions while working closely with internal and external clients to ensure accuracy.
• Delivering in-depth information to the employer regarding account set-up, account funding, and other aspects of the account.
• Basic, structured, standard approach to work.

• High School Diploma/GED.
• 2+ years experience with Account Management.
  
• 1+ Sales Support experience.

Preferred Qualifications:

• Bachelor's Degree.
• Experience with SalesForce.com tools.
• Experience with H.S.A. (Health Savings Account) plans.
• Previous experience in the banking industry.

At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.