Billing Representative - Trumbull, CT

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Billing Representatives is responsible for all accounts receivable, cash flow, billing & eligibility internal/external questions, and customer service on the Oxford platform totaling approximately $600 million in revenue per month. These functions include fielding inbound calls, making outbound calls to our customers and brokers ensuring strong cash flow and superior Days Sales Outstanding results.  This function is responsible for medical and ancillary product premium billing.

Positions in this function interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies. Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function. Educate customers regarding the availability of receiving invoices and remitting payments through online applications. Monitor outstanding balances and take appropriate actions to ensure clients pay as billed. Manage the preparation of invoices and complete reconciliation of billing with accounts receivables.  May also include quality assurance and audit of billing activities. Note: Positions mainly responsible for more general A/ R activities which do not include medical and ancillary premium billing activities can be found in the Accounts Receivable function in the Finance job family.

Primary Responsibilities:

• Interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies


• Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function


• Educate customers regarding the availability of receiving invoices and remitting payments through online applications


• Monitor outstanding balances and take appropriate actions to ensure clients pay as billed


• Manage the preparation of invoices and complete reconciliation of billing with accounts receivables


• May also include quality assurance and audit of billing activities


• Moderate work experience within own function.


• Some work is completed without established procedures.


• Basic tasks are completed without review by others.

• High school diploma or GED


• 1+ years experience in a billing or collections environment or Associates degree.


• Available to work an 8 Hr shift between 7:30am and 5:30pm Monday- Friday

• Bachelors degree preferred


• Intermediate skill of Excel

• Excellent communication skills

• Frequent speaking, listening using a headset, sitting, use of hands/ fingers across keyboard or mouse, handling other objects, long periods working at a computer


• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.