>>> Full Time - Customer Service Position - Appleton, WI <<< - Full-time / Part-time

Full Time Customer Service Representative - Health Care Industry

Appleton, WI

Pay: $12-14/hour

Work Enviornment: Metrics driven, office environment with cubicles that are low and open to a "open concept" office. Will be hired and starting at their new location off of Richmond.

Job Description: The Member Services Specialist (MSS) will answer, research, and troubleshoot incoming Customer Care calls from members, providers, and pharmacies. The MSS will give accurate and timely responses to inquiries. The MSS will work with other team members to meet the departmental performance metrics and the MSS's main priority will always be answering any calls that are waiting. The MSS will document all calls handled in a complete, clear, and concise manner.

Best employees are open to feedback and have the ability to multi-task

(typing and talking at the same time)

Performance measured: Monthly audits and coaching sessions weekly. Will pull 3-5 calls every 30/60/90 days for review.

1st day after training: Working in a multi-tab computer screen fielding calls, shadow reps and 15 days in classroom setting followed by 7 days of monitored calling.

Qualifications:
-Excellent customer service, phone etiquette and typing skills
-Basic knowledge of Microsoft Office and Internet required.
-Strong communication skills
-Ability to Mult-task and toggle between computer screens
-Tech savvyable to toggle screens with computers

Plus:
-Bilingual skills (Spanish speaking)
-Current pharmacy technician certification or ability to become certified required.
-Experience in a PBM or managed care call center
-Experience in a retail pharmacy setting

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .