Customer Service Associate

AEROTEK ALWAYS PROACTIVILY SEEKING

JOB SUMMARY
This position is a frontline service position communicating to Company's members and providers Company's programs, policies, and procedures.

Responsibilities include answering incoming calls on eligibility, benefits, claims, and authorization of services from providers and members. Responsibilities also include the administration of intake documentation in the appropriate systems. Overall, the Customer Service Associate is expected to provide outstanding service to our internal and external customers and strive to resolve member and provider needs on the first call. The CSA provides outstanding service while also achieving operating performance rating of meets or exceeds call center production standards.

Qualifications:

STRONG COMPUTER AND PHONE SKILLS
 Must be able to create Word documents, work in Excel, use templates, use the internet, Outlook and work in a company created database
 Must be pleasant and knowledgeable when speaking with patients

OUTSTANDING ORGANIZATIONAL AND TIME MANAGEMENT SKILLS ESSENTIAL
 Must be able to handle multiple tasks and organize multiple files simultaneously
 Must be able to handle a high volume of orders
 Must be able to manage timely follow up on all prior authorizations and remain diligent until a determination is received
 Ability to think in an anticipatory way, one step ahead of the process
 Must be able to effectively prioritize patient files on a daily and monthly basis

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .