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Customer Account Representative Auction Services - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Carmel, IN Carmel, Indiana |
About this job
Summary: The Customer Service Representative is charged with handling all day to day interaction, administrative follow up and communications for a designated group of Universal Source accounts. Specifically, this position will be tasked with ensuring that the auction customer receives professional, fast and friendly service by being their main point of contact for all inquiries and account maintenance. The Auction Account Representative will offer a “white glove” approach to service above and beyond current customer service values.
Essential Duties and Responsibilities:
• Key contact for assigned Universal Sources
• Answer inbound calls, place outbound calls and process written correspondence as needed
• Title Follow Up on outstanding items completed in accordance with NextGear’s PPA on the following title locations: Auction, Seller and Title Absent
• Education of NextGear’s website and ensuring that our Universal Sources utilize the various website options (flooring, reporting, credit availability inquires, title status updates)
• Reporting as needed, including but not limited to: disbursements and credit availability
• Maintain accurate account information; including but not limited to: contact information, sale day info, phone and fax numbers, auction website address, auction address, business and contact email addresses
• Communicate flooring issues such as delayed funding and denied vehicles
• Arbitration and refund follow up
• Courtesy calls to customer to ensure we maintain high levels of customer service
• Communicate educational and training items as needed
• Other tasks and duties as assigned.
Job Knowledge, Skills and Abilities:
• Ability to communicate at all socioeconomic levels (employees and customers) to maximize results
• Must possess excellent customer service attitude/skills
• Ability to work in a fast paced work environment
• Ability to efficiently and effectively use Microsoft products (Outlook, Word, Excel)
Education and Experience:
• High School or Equivalent
• Industry knowledge or experience preferred (but not required).
• Customer service experience (at least 2 years).
• Technology: Ability to use Microsoft Excel, Word and Outlook at a satisfactory pace.
Supervisory Responsibilities:
• Not required
Training Requirements:
• On the Job, ongoing
Physical Demands:
• Standing, sitting, walking
Work Environment:
• Corporate office
• Home office (if applicable)
• Auctions
This information is not designed to be a complete inventory of the job’s duties, responsibilities, and qualifications. Rather, it’s designed to give the general nature and level of work to be performed by employees assigned to this job title.
Benefits:
Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.
About NextGear Capital:
NextGear Capital is an independent floor plan company built on the solid foundations of customer focus, technology and service. Owned by Manheim, the largest and best automotive remarketing company in the world, we blend the best business processes, technology, talent, and products. We are adding value each stage of the vehicle remarketing cycle.
NextGear Capital offers its customers flexible lines of credit for their inventory purchases, including Retail, Wholesale, Salvage or Specialty (Rental, Heavy Truck, RV and Receivables Financing). NextGear Capital sets a new standard for buying and selling vehicles, with versatile lines of credit that work seamlessly at over 1,000 auction sites.
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NextGear Capital is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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