Consumer Bank Web Support Representative

Discover Financial Services, a reputable Financial Services firm that helps people spend smarter, manage debt better and save more so they achieve a brighter financial future. We seek to be the most rewarding relationship consumers and businesses have with a financial services company. When we introduced the first cash rewards credit card in 1986, we committed ourselves to meeting the needs of our cardmembers with the best possible customer service - and we still stand by that commitment today. Were building our company by listening to consumers and developing products and programs that help them get the most for their money. Beyond credit cards, our banking and payments businesses offer rewarding products backed by that same commitment to high-quality service that we have had from the start.

Why Discover'
At Discover Financial Services, everything we do is focused on helping people achieve their goals, and get ahead in life. The same dedication we bring to serving our customers is found in the excellent benefits we offer our employees.
We believe in providing a comprehensive benefits package that addresses the total needs of our employees, including:
Personal Financial Benefits
Insurance Benefits
Health & Wellness Benefits
Work Environment Benefits
Life Enhancement Benefits
Paid Time Off (PTO)
Rideshare Program
Nationwide Discounts

We are currently seeking Consumer Bank Web Support Representatives which handle acquisition and servicing for Deposit Product accounts (money market accounts, online checking and CDs), as well as, web support for DiscoverBank.com. These positions support Discover’s consumer lending bank operations (CLBO) which is on the rise and offering growth and career opportunities. Discover promotes career development and world class training for employees who demonstrate excellent customer service to internal and external customers. Representatives will support all customer service needs for existing bank accounts as well as actively soliciting potential customers to open new accounts or retain existing accounts by having a clear understanding of features/benefits of Discover Products and website(s). Representatives will handle all customer inquiries and resolutions in a quick and professional manner adhering to company policies and procedures. Representatives will also handle calls regarding discoverbank.com which includes website navigation, troubleshooting, registration and log in assistance for Deposit Products and Personal Loans. Position has potential for advancement where representatives will respond to customers’ inquiries via email and chat.

Qualifications

· Friendly and lively personality demonstrated through positive and interactive communication skills.
· Natural desire to help others with a genuine connection that leaves a lasting impression.
· Ability to learn and use extensive knowledge of features and benefits to strengthen the customer relationship.
· Ability to problem solves and uncover customer needs through active listening and questioning.
· Ability to multitask, work in a fast paced environment and demonstrates the ability to meet and exceed goals.
· Open and adaptable to an environment, which involves constant change.
· Excellent verbal and written communication skills.
· Proficient knowledge of Internet technologies and ability to move through various systems and databases to research customer inquiries.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.