Student Lending Back Office - Account Manager - Full-time

Account Managers may perform a variety of functions to respond to written customer inquiries and other Back Office functions

Qualifications

Prepare Lender Debt Validation Letters.
Work system-generated reports to resolve account issues.
Request, prepare and send reprinted loan documents as requested.
Conduct investigations.
Regularly interact directly with customers via phone or email to gather necessary facts to fully resolve issues.
Be available to assist front-line phone teams when called upon/
Amount of Supervision: Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks. Closely supervised, works
within established procedures.
Communication Skills: Good verbal and written communication skills. Basic verbal and written communication skill to perform varied daily tasks.
Decision Making / Problem Solving: Under direct supervision, makes routine decisions. Decisions may have minimal impact on department and are usually prescribed. Minimal problem solving skill. Routine decision making with minimal impact, refers to policies and guidelines in resolving problems.
Task Complexity: Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels. Varied tasks requiring
good understanding of procedure.
Adhere to prescribed follow-up activities to ensure timely response to customer inquiries
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.