Customer Service Representative

Ashtabula, Ohio manufacturing company seeks experienced Customer Service Representative.

Duties Include:

· Experience in a manufacturing setting, as a customer service representative.

· Attracts potential customers by answering product and service questions; suggesting information about other products and services.

· Opens customer accounts by recording account information.

· Maintains customer records by updating account information.

· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

· Maintains financial accounts by processing customer adjustments.

· Recommends potential products or services to management by collecting customer information and analyzing customer needs.

· Prepares product or service reports by collecting and analyzing customer information.

· Contributes to team effort by accomplishing related results as needed.

· Starting wage $12/hr.

· Monday to Friday 8am-5pm

· Temp to hire

· Benefits available once hired in with company.

· Pre-screening testing required

· Resume required

Skills/Qualifications Include:

· Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking