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Operational Trainer - Houston, TX - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Houston, TX Houston, Texas |
About this job
Position Description:
Energize your career with one of Healthcare's fastest growing
companies.
You dream of a great career with a great company – where you can
make an impact and help people. We dream of giving you the opportunity to
do just this. And with the incredible growth of our business, it's a
dream that definitely can come true. Already one of the world's leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to
operate our Service Centers, improve our Service levels and help people lead
healthier lives. We live for the opportunity to make a difference and right
now, we are living it up.
This opportunity is with one of our most exciting business areas:
Optum –a growing part of our family of companies that make UnitedHealth Group a
Fortune 14 leader.
Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions, and treatments;
helping them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many lives in
such a positive way. And we do it all with every action focused on our shared
values of Integrity, Compassion, Relationships, Innovation, and Performance.
This key role prepares our newly
hired nurses, customer service reps and their managers to provide high quality consumer servics using
multiple software platforms for multiple products. In addition this role provides
ongoing and advance skill training for current employees. This person must
demonstrate the ability to learn new material rapidly and the ability to train
technical materials in a variety of classroom settings to learners with a
variety of backgrounds and skill levels in the same room.
Primary Responsibilities:
Lead
operations training for consumer facing new-hires and their managers for a
three or more software platforms,
multiple OptumHealth products and a variety specific customer accounts.Emphasize
a culture of quality and awareness of ROI
into training sessions.Assess
learning success and work with manager to determine follow-up.Strategize
with site leadership team to determine training topics and best methods
for implementation.Implement
new training based on national business goals.Identify
training needs and make recommendations to site leaders and training
management.Independently
and quickly learn new software and product curriculum and deliver it
skillfully.Travel
to other OptumHealth sites to support their training.
Requirements
2+ years of experience independently leading
classroom training that spans multiple weeks at a time (home on week-ends
if you want to or company covers hotel cost).Basic knowledge of Clinical / Healthcare or
corporate setting (corporate software training experience).Experience in systems training - facilitate trainings.
Excellent written and verbal communication
skills.Microsoft Office proficiency.
Ability to work in a self-directed manner in a
fast-paced rapidly changing environment.High School Diploma/GED with 5 + years'
experience in corporate training.
Preferred Qualifications:
Experience in Call Center training.
College degree.
Healthcare experience.
Demonstrated use of adult learning principles
e.g. ADDIE and Kirkpatrick (design / measuring tool).Experience in project management and/or
instructional design.
Physical Requirements:
Travel up to 50% of assignment.
Lift 25 pounds.
Daily classroom delivery requires standing and moving around the room.
At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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