Customer Service Rep

ManpowerGroup is seeking a Customer Service Representative to help support our client's team. The pay rate for the assignment is $9.50/hr. Description: *Responsible for supporting all methods of customer contact within the prescribed expectations (goals). Essential Duties and Responsibilities: *Available to answer incoming customer communications which will involve assessing caller's needs, entitling the call through the use of software, analyzing the situation, and offering accurate solutions. *Respond positively to customer's questions in a timely manner. *Research customer questions thoroughly to provide accurate information and solutions. *Overcome customer objections to solve problems and build client brand loyalty. *Interact with other areas of the business as needed to meet customer needs. *Maintain a positive attitude and support Service Net's Commitment to Excellence. *Maintain productivity and quality assurance goals. *Must follow all program specific guidelines. *On-time attendance and schedule adherence. *Provide on the job training for new employees. Essential Knowledge, Skills, and Abilities: *Excellent interpersonal skills. *Ability to key a minimum of 20 words per minute. *Professional attitude, enthusiastic, and reliable. *Ability to multi-task. *Effective written and verbal communication skills. *PC literate (familiar with windows applications). *Problem-solving skills. *Needs to be available to work flexible schedule, including nights, weekends and holidays. *Ability to learn quickly and adapt to change. *Ability to multi-task between phone lines or client programs. Beneficial Knowledge, Skills, and Abilities: *Prior customer service experience preferred. *Technical experience a plus. Education/Experience Requirements: *High school diploma or GED required. For additional information, please contact Amilcar.Rivero@ManpowerGroup.com and in the subject line list the name of the position and its location.