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in Lincoln, NE
Customer Service Representative - Call Center - Verizon Wireless - Lincoln NE - Sign On Bonus - Relocation Package
Hours | Full-time, Part-time |
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Location | Lincoln, NE Lincoln, Nebraska |
About this job
Responsibilities
Job Expectations:
We’re looking for individuals who have a knack for solving tough problems and focus on delivering exceptional customer service to join our team at the Verizon Wireless Call Center in Lincoln, NE.
- Dedicated to delivering a world class customer experience
- Comfortable working within a fast-paced environment; high inbound call volume, multitasking
- Resolve customer issues regarding billing, products, services
- Use multiple online resources and computer systems to solve customer problems
- Provide basic troubleshooting on service and equipment issues
- Provide wireless solutions to best suit the needs of the customer
- Adapt to changes at work
- Adhere to structured schedules and shifts
- Maintain a positive and professional attitude while communicating effectively with customers over the phone
$1,000 Sign On Bonus
Relocation package available to those that qualify
Benefits starting day one:
- $13.46 per hr ($28,000 per year) with 10% shift differential for shifts starting after 2pm (resulting in $14.80 per hour) and 35% shift differential pay on Sundays (resulting in $18.17 per hour)
- Medical, dental, vision and prescription coverage
- 401(k) plan with a company match up to 6%
- Employee discount on services and devices
- Tuition assistance up to $8,000 per year
- Paid vacation days
- Unlimited career progression opportunities
- Continuous training and development
- Annual Bonus Program, plus many more!
Responsibilities
With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, youll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, you'll deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base. Through it all, your ability to form a trusted bond, listen attentively and respond to their inquiries will make you the critical touch point between Verizon and our valued customers.
Qualifications
Required:
- High School Diploma or GED
- 12 months of Customer Service related experience or an Associate’s Degree or higher
- Passion for helping people
- A desire to start your career with a company that’s building the future of technology
- Excellent over the phone customer service capability
- Ability to multitask using several online resources and computer systems
- Must be able to work nights, days, weekends, and holidays
- Ongoing desire to learn and excel
- Positive attitude and highly motivated
Qualifications
If you have a passion for people, previous customer service experience and preferably an Associates Degree or higher, discover how you can build your career with a company thats building the future of technology. Learn more about the Customer Specialist career that sparks your interest and apply today.
Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.