Customer Service Representative

ManpowerGroup is seeking a Customer Service Representative to help support our client's team. The pay rate for the assignment is $13/hr. **Must have experience in the HVAC industry*** Description: *Responsible for contacting customers by phone or in person to manage complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. *Completes appropriate forms. *Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Essential Duties and Responsibilities: *Recruit Service Providers to join extended warranty network. *Accurately locates and dispatches a service provider for a claim through utilized program/software. * Taking inbound/outbound calls related to all Dispatched claims, open claims issues and service provider related issues. * Performs quality customer service through proper telephone communication. * Dispatches service provides within accepted rate limits; responsible for controlling cost via lowest cost/highest quality service solution for each claim. * Daily point of contact for the active service provider network. * Monitoring and managing to performance metrics for the active service provider network. * Handling new claim requests within SLA timeframe. * Solicitation of new or existing service centers based on contact coverage needs. * Faxing necessary forms to servicers for dispatching or service agreement negotiation purposes, and performing all necessary follow-up. * Maintaining the data integrity of the current servicer network. * Responsible for establishing and maintaining servicers account requirements (i.e. rates, pay codes, authorization levels, program codes, service levels, etc.) within internal and external systems. * On-time attendance and schedule adherence. * Achieve and maintain overall departmental objectives * Perform additional duties as assigned. Essential Knowledge, Skills, and Abilities: * Sales and recruiting abilities (must cold call servicers to recruit them to become part of extended network). * Knowledge of HVAC industry is a plus. * Analytical/ technical skills. * Results oriented, able to work well under pressure. * Excellent organizational and interpersonal skills. * Ability to multitask * Professional attitude, enthusiastic, and reliable. * Effective written and verbal communication skills. Including the ability to de-escalate. * PC literate (Proficiency in MS Excel, Word, and Outlook a must). * Consistently meet deadlines. * Problem solving skills. * Professional phone skills. * Ability to negotiate. * Internet researching ability. * Basic product knowledge, appliances, consumer electronics, and/or personal computers Beneficial Knowledge, Skills, and Abilities: * Prior Customer service * Technical Experience * Project Management Skills * Knowledge of how to sell and support service contracts in the extended service agreement business. * Team Orientated Education/Experience Requirements: High school diploma or GED required. Minimum of one year experience within National Service or equivalent leadership experience. For additional information, please contact Amilcar.Rivero@ManpowerGroup.com and in the subject line list the name of the position and its location.