Bellperson - Full-time

Raleigh Marriott City Center

Job overview

A Bellperson escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, as well as providing general information regarding the hotel and local attractions.

What you will be doing

• Show guests to room assisting them with their luggage. 
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. 
• Check luggage for hotel guests both for day and overnight. 
• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts. 
• Open doors while guests are being greeted in a friendly and courteous manner. 
• Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. 
• Post the daily events board and entertainment board in the lobby. 
• Maintain an open communication line through all shifts by proper use of intershift log. 
• Deliver messages and valet to guest rooms. 
• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet.
• Assist front desk with key inventory twice weekly.

Requirements

• Basic English language communication skills
• Exceptional hospitality skills
• The ability to lift and carry heavy packages and luggage, and perform tasks requiring bending, stooping, kneeling, and walking significant distances.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer