The job below is no longer available.
You might also like
in Albuquerque, NM
- $47
est. per hour Domino's Pizza • 30d agoUrgently hiring 4.1 mi Use left and right arrow keys to navigate - $32.00 - $48.00
Verified per hour Good Samaritan Society • 5h agoUrgently hiring Use left and right arrow keys to navigate - $40
est. per hour Lovelace Women's Hospital • 3d agoUrgently hiring 5 mi Use left and right arrow keys to navigate - Lovelace Women's Hospital • 3d ago
Urgently hiring 5 mi Use left and right arrow keys to navigate 
$1,300Verified per week Uniti Med Long Term Care • 2d agoUrgently hiring Use left and right arrow keys to navigate
Sr Rep, General Care
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Albuquerque Albuquerque, New Mexico |
About this job
As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.
General Care Senior Representatives acts as a resource for team members, assists the Coach in daily work allocation and handles escalated calls; the Senior Representative serve as the first level of escalation in the General Care progression. As a partner to the Coach, they successfully motivate others and play a critical role in increasing the productivity, self-confidence and independence of their team. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. *Assists Coach in providing real time support, coaching and feedback to representatives. Performs side by side observations. Offers constructive feedback for missed greetings, branded closings, etc. Offers genuine and sincere positive feedback. *Assists Coach with reports and duties when necessary including login/logout, follow ups, and adjustments. First level approval for credits and adjustments. Tracks and reports all recurring issues to Coach in order to determine developmental opportunities. *Proficiently handles calls within various skills as determined by business needs within each site. Effectively handles escalated calls. Consistently meets/exceeds departmental goals and business objectives. *Fills in for an absent Coach but only under supervision and oversight of the Team Manager or another Coach. *Ability to work evenings, weekends, or varied shifts as assigned. This job requires reliable, predictable, and consistent attendance.
*One year of experience as a Customer Service Representative 1 or 2. *Subject matter expert on all T-Mobile feature, services, and systems/tools. *All CSR level training. *Demonstrated competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems. *Demonstrated competency in T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, QuikView, and Microsoft Outlook. *Above average monthly performance reviews during the six months previous to application for senior position. Above average monthly performance reviews during the six months previous to application for senior position. Free of attendance, performance or conduct warnings or issues, or any other outstanding issues of concern. *High School Diploma/GED.
General Care Senior Representatives acts as a resource for team members, assists the Coach in daily work allocation and handles escalated calls; the Senior Representative serve as the first level of escalation in the General Care progression. As a partner to the Coach, they successfully motivate others and play a critical role in increasing the productivity, self-confidence and independence of their team. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. *Assists Coach in providing real time support, coaching and feedback to representatives. Performs side by side observations. Offers constructive feedback for missed greetings, branded closings, etc. Offers genuine and sincere positive feedback. *Assists Coach with reports and duties when necessary including login/logout, follow ups, and adjustments. First level approval for credits and adjustments. Tracks and reports all recurring issues to Coach in order to determine developmental opportunities. *Proficiently handles calls within various skills as determined by business needs within each site. Effectively handles escalated calls. Consistently meets/exceeds departmental goals and business objectives. *Fills in for an absent Coach but only under supervision and oversight of the Team Manager or another Coach. *Ability to work evenings, weekends, or varied shifts as assigned. This job requires reliable, predictable, and consistent attendance.
*One year of experience as a Customer Service Representative 1 or 2. *Subject matter expert on all T-Mobile feature, services, and systems/tools. *All CSR level training. *Demonstrated competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems. *Demonstrated competency in T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, QuikView, and Microsoft Outlook. *Above average monthly performance reviews during the six months previous to application for senior position. Above average monthly performance reviews during the six months previous to application for senior position. Free of attendance, performance or conduct warnings or issues, or any other outstanding issues of concern. *High School Diploma/GED.
Your Privacy Choices