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Associate Patient Care Coordinator SMA Siena Heights Urgent Care - Las Vegas, NV
| Hours | Full-time, Part-time |
|---|---|
| Location | Las Vegas, NV Las Vegas, Nevada |
About this job
Southwest Medical Associates (SMA) is a multi-specialty group of physicians, Nurse Practitioners and Physician Assistants, consisting of over 200 providers, fourteen clinical locations including nine health care centers, five urgent care clinics and an outpatient surgery center. SMA offers patients compassion, innovation, and quality care throughout southern Nevada. SMA is headquartered in the greater Las Vegas, NV area.
This Associate Patient Care Coordinator receives direction from Supervisor of Clinic Operations and RN Manager to support the SMA Siena Heights Urgent Care location . Works cooperatively with all members of the care team and supports patient satisfaction goals. This position is vital to keeping patient wait times to a minimum, maintaining the highest standards of customer service, processing patient charges correctly, maintaining efficient patient flow and insuring patient safety in the patient waiting areas.
Primary Responsibilities:
Responsible to greet patient and check patients in and out. Ensure demographics including insurance information are correct in IDX. Updates as necessary
Confirms Primary Care Physician with patient at check in. Notifies case management staff for HPN patient without defined PCP. Schedule appointments as necessary
Enter charges correctly and collect appropriate payments
Answer phones and take messages or route incoming calls as per company policy. Document all calls and messages appropriately according to company policy
Responsible for waiting room management and implementation of efficient customer friendly processes
Work with back/front office staff to ensure smooth patient flow
Communicate with clinical and clerical personnel about service issues and complaints
Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
Handles patient calls accessing EMR and addressing patient concerns
Notifies patients of abnormal results with direction from provider or RN
Other duties as assigned
Requirements
Required Qualifications:
- High school Diploma or GED
- Intermediate proficiency with Windows based applications
- Must be willing to work evenings, weekends and holidays (12 hour shifts)
- Excellent communication and customer service skills
- Must possess independent means of transportation available during work hours for job related tasks
Preferred Qualifications:
- 1 or more years of Medical Office experience
- Medical Assistant degree and experience
- Experience using an Electronic Medical Record (EMR)
- Bilingual in Spanish
- CPR certification
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Job Keywords: Patient Care Coordinator,Medical Assistant, Southwest Medical, Clinic
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