Provisioning Supervisor Job - Full-time

Posting Job Title:Provisioning Supervisor
Requisition #: 160976BR
Posting Location: Herndon, VA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Provisioning and Order Management Supervisor for our Information Technology Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary

Responsible for leading a team of 3-4 engineers for resolution of single-user provisioning issues for Digital Phone and HSD, including activation and deactivation of service and associated features. This is a necessary position to ensure provisioning quality for both Commercial/Business Class and Residential customers and allow timely resolution of issues related to initial service provisioning as well as service changes in the life of an account for DP and HSD features.

Essential Job Functions:

This position will serve a leadership role for a group of engineers who work various shifts ensuring coast-to-coast support of provisioning orders, along with oncall and weekend support. This leader will need to build metrics for process and application errors to identify workload drivers, as well as building relationships with other teams to address process issues and identify chronic errors impacting single user orders. Dashboards should allow identification of error trending for correlation to system or process issues.

Work with partners in PAC/Tier 3 to identify tools and documentation to allow self-service. Work with engineering teams to report system related issues and assist with gathering data for further troubleshooting.

Job Requirements:

The position of Provisioning Supervisor requires an experienced individual with excellent technical skills, a strong sense of responsibility, and a proven ability to generate and evaluate effective metrics on workload and process. The team member must be able to work under tight deadlines, and have strong problem-solving abilities with a service-oriented focus. The candidate will be required to successfully perform the following functions:

- Lead a team of 3-4 dedicated engineers, coordinating scheduling and ensuring appropriate work distribution.

- Provide support for internally developed applications used in the provisioning and order management systems.

- Technical support and general troubleshooting of Unix and WebLogic.

- Handle personally identifiable information (PII) and customer proprietary network information (CPNI) with good judgment and discretion.

- Communicate effectively with management and with team.

- Function across multiple internal groups and departments.

- Business continuity planning.

- Create and update team documentation as needed.



Required:

- 24 x 7 x 365 availability to support production environments (including oncall support).

- Background in Unix administration.

- Strong written and verbal communication skills.

- Strong collaboration skills.

- Familiarity with system monitoring, and day-to-day operations.

- Experience with Splunk for data analysis and reporting.

- Experience with Remedy or other ticketing systems.

- Experience with systems and services designed to support multi-million customers is highly desired.

- Experience dealing with complex workflows with both technical and business logic constraints.

Preferred Qualifications:

-Experience with Solaris 10 and RedHat 6.

-Familiarity with Oracle databases and SQL.

-Familiarity with WebLogic 8.1 and/or 11 G.

-Experience with Ericsson Order Care.

-Familiarity with VOIP and/or cable provisioning.

-Experience dealing with complex workflows with both technical and business logic constraints.

-Experience troubleshooting perl, php, and shell scripts.

Education and Experience:

Bachelor ' s degree (B. A.) from four-year college or university; or equivalent training, education and experience.



Travel Requirements:

Yes Travel % 10

Supervisory/Managerial Responsibilities:

Supervisor: Plans, staffs, evaluates and directs work of employees of a work unit.

Physical Demands:

The physical demands for this position are typical to an office environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Physical Requirements (if any): N

Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, a pension plan and Free Cable/Internet. Qualified candidates should apply online at www.timewarnercable.com . EOE/M/F/D/V

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status