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in Cypress, CA
Customer Service Representative - Cypress, CA
Hours | Full-time, Part-time |
---|---|
Location | Cypress, CA Cypress, California |
About this job
Welcome to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training program
in the industry and nearly limitless opportunities for advancement. Join us and
start doing your life's best work.
The Customer Service Representative is responsible for answering incoming calls
from customers and/or members while ensuring a high level of customer service
and maximizing productivity.
Positions
in this function are responsible for providing expertise and customer
service support to members, customers, and/or providers. Direct
phone-based customer interaction to answer and resolve a wide variety of
inquiries.
Primary
Responsibilities:
- Respond to complex customer calls
- Resolve customer service inquiries which could include:
- Benefit and Eligibility information
- Billing and Payment issues
- Customer material requests
- Physician assignments
- Authorization for treatment
- Explanation of Benefits (EOB)
- Provide excellent customer service
- Constantly meet established productivity, schedule adherence, and quality
standards - Moderate work experience within own function.
- Some work is completed without established procedures.
- Basic tasks are completed without review by others.
- Supervision/guidance is required for higher level tasks.
Requirements
Requirements:
- High School Diploma/ GED required
- Available to work 40 hours per
week within the operating hours of the site 10:00 am to 9:00 pm (must be
available for this shift) - Ability
to work in highly structured
environment. The only work shifts available at this time are: 10am
to 6:30am; 11am to 7:30pm, 11:30am to 8pm and 12pm to 8:30pm. Applicant
must be able to work any of these scheduled shifts. (Work schedules will be based on business need with scheduled
breaks and lunches) - Ability to work overtime as
needed/required per business needs - 1+ year of Customer service
experience analyzing and solving customer problems, OR 1+ year of
experience in an office setting environment using the telephone and
computer as the primary instruments to perform job duties - Prior
stable work experience (Must have 12 months/1year of work experience in
a Call Center and/or Medical Claims environment within last 4
employers) - Familiarity with computer and
Windows PC applications, which includes the ability to learn new and
complex computer system applications - Ability to multi-task, this
includes ability to understand multiple products and multiple levels of
benefits within each product. - Ability to remain focused and
productive each day though tasks may be repetitive
Assets:
- Knowledge of ICD-9
and/ or CPT coding highly desirable
Physical Requirements and Work Environment:
- Frequent speaking, listening
using a headset, sitting, use of hands/fingers across keyboard or mouse,
handling other objects, long periods working at a computer - Service center environment with
moderate noise level due to Representatives talking, computers, printers,
and floor activity
thorough process because we want to ensure the best job and culture fit
for you and for us. In today's ultra-competitive job market, the
importance of putting your best foot forward is more important than
ever. And you can start by completing all required sections of your
application. (i.e. profile, history, certifications and application/job
questions). Once you submit your resume, you'll receive an email with
next steps. This may include a link for an on-line pre-screening test
that we ask you to complete as part of our selection process. You may
also be asked to complete a digital video interview, but we will offer
full instructions and tips to help you. After you have completed all of
these steps, you can check on the status of your application at any
time, but you will also be notified via e-mail.
Careers with UnitedHealthcare.
Let's talk about opportunity. Start with a Fortune 14 organization
that's serving more than 85 million people already and building the
industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession
with driving change for the better. Get the picture? UnitedHealthcare is
serving employers and individuals, states and communities, military
families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity.
It's where you can do your life's best work.SM
Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.