Full Time Call Center Representative - Full-time

Call Center Associate - Customer Contact Center (Benefited)-29871

Description

Are you looking for a challenging, energizing and rewarding career with a stable employer in our community? Do you have strong communication and problem solving skills and enjoy working with people?

Xcel Energy's Amarillo, TX location is currently hiring Call Center Associates (Customer Contact Center) for an upcoming initial 7 week training class starting on Oct. 20th, 2014.

Training for this position is 40 hours per week. Class times will be 8am-4:30pm Monday- Friday.

This is an entry-level, fully benefited position with starting pay of $10.50 per hour.

The Amarillo Contact Center operating hours are 24/7. Work hours will be a 40 hours per week.

This position includes:

• Opportunity for pay increases and job advancement based on performance
• Eligible to participate in Xcel Energy's full benefit package which includes tuition reimbursement
• Casual dress environment, employee discounts, and on-site fitness center

Bilingual (Spanish/English) candidates are strongly encouraged to apply!
!Candidatos bilingües se recomienda aplicar!

Summary

The Customer Contact Associate's primary responsibility is to provide accurate information to Xcel Energy customers in a respectful and efficient manner by anticipating the customer’s needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of customer satisfaction and productivity to ensure that the overall business objectives are achieved. Regular, reliable attendance is an essential job function.

Applicants must successfully complete a pre-hire skills assessment and will receive information by email.

An active email account is required on the application. If the email is not received, please check spam junk/spam mailbox.

Please verify that your education and/or experience meets the minimum requirements listed below.

Responsibilities

• Provide high quality customer interaction through multiple channels in a Contact Center environment. Typical contacts include, but are not limited to: establishing, transferring and/or disconnecting service; analyzing and explaining customers’ bills; negotiating payment arrangements; consulting and offering services and options that customers want and value; and handling gas/electric calls, including emergencies. Participation in on-call rotation during escalated events required.
• Performs other duties as assigned, including work on special projects.

Xcel Energy

At Xcel Energy, our customers' quality of life depends on the energy we provide. Every time they flip a switch or turn a dial, they tap into the energy of over 12,000 people working to make life better. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers.

Xcel Energy has become a leader in the energy industry by demonstrating excellence in environmental performance. Our environmental commitment includes improving air quality, conserving resources, harnessing renewable energy, and protecting wildlife and habitats.

Xcel Energy's vitality comes from our people. It takes professionals in engineering, customer service, linemen, marketing and sales professionals, energy traders, mechanics, finance and accounting professionals and many others to power our company. We offer competitive compensation and benefit programs that include a range of options and coverage levels.

Xcel Energy reserves the right to close this posting at anytime.

Qualifications

Requirements

• High School diploma or equivalent required.
• Additional education in business or related field is desired.
• Minimum of 1.5 years of experience in a customer service environment required; preference given to Xcel Energy call center experience.
• Applicant must successfully pass pre-hire skills assessment, classroom training and meet all performance expectations.
• Good verbal and written skills required.
• Knowledge of computer based-systems, Internet and Microsoft office applications (Outlook, Word, Excel) required.
• Ability to work effectively with multiple computer environments while talking on the telephone. Must be customer focused and results oriented.
• Some weekends, evenings and overtime is required.
• Participate in on-call rotation.

Steps in Xcel Energy’s hiring process

1. All qualified candidates will be sent an online assessment via e-mail. Applicants must successfully pass in order to be further considered.
2. Candidates who successfully pass the assessment will be forwarded to a calendar to schedule an information session/interview immediately following the assessment.
3. After attending our information session/interview, our Team Leaders will calibrate to decide which candidates are best qualified and offers will be made.
4. Candidates who accept the employment offer will be required to pass Xcel Energy’s background check and drug test. This process can take up to two weeks before clearance is issued.
5. After successful passing of the background check and drug test, candidates are ready to start the training class.

Primary Location:TX-Amarillo

Schedule:Full-time

Union Position-Non-Bargaining

Equal Opportunity Employer: Minority/Female/Disability/Veteran