Helpdesk Support Analyst - San Diego, CA - Full-time / Part-time

Position Description:



Combine
two of the fastest-growing fields on the planet with a culture of performance,
collaboration and opportunity and this is what you get. Leading edge technology
in an industry that's improving the lives of millions. Here, innovation isn't
about another gadget, it's about making health care data available wherever and
whenever people need it, safely and reliably. There's no room for error. Join
us and start doing your life's best work.(sm) 



As a Helpdesk
Support Analyst you will become an expert on Anasazi Software providing
telephone and live support to internal and external customers. Support includes
resolving of application questions while caller remains on the telephone,
logging of calls, and follow up of 2nd level unresolved issues.  Position encompasses Business Liaison
responsibilities for San Diego sites. This staff person must have the ability
to resolve at least 90% of all calls within one business day.



Positions
in this function provide local technical support to UnitedHealth Groups
computer user community. Includes installations, computing problem resolution
and diagnosis of issue severity.

• Extensive work experience within own function.
• Work
  is frequently completed without established procedures.
• Works independently.
• May
  act as a resource for others. 
• May
  coordinate others activities.

• 5+ years customer service experience
• Previous experience with supporting computer hardware
• HS Diploma/GED required 

Preferred Qualifications:

• Some college preferred
• Previous experience with Anasazi Software
• Previous Call Center experience
• Experience with SharePoint databases and reporting
• Help Desk experience with user applications support
• Experience with data entry in mental health applications