Sr Authority Firearms

Primary Job Functions Customer Service

• Provide customers with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
• Demonstrate the ability to listen to and solve customer issues.
• Understand and be knowledgeable of how to handle customer complaints.
• Be familiar with Company Customer Service policies.
• Answer department phones courteously within three rings.
• Address asset protection issues that may occur in the department in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.

Sales

• Accountable for increasing sales, units per transaction and transactions size in the department(s).
• Sell merchandise at company established prices and ensure discrepancies are addressed and authorized accordingly.
• Be familiar with hunting accessories and outdoor product and suggestive sell these essential items.
• Possess hunting and outdoor product knowledge and be familiar with the product knowledge materials and vendor product lines.
• Be knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price.
• Keep current on all new product information.
• Be familiar with the daily advertising and promotions to accurately inform the customer.
• Communicate to store management any missed opportunities in sales due to product.
• Act as liaison between store and hunting/outdoor buying team.

Training

• Understand Learning Management System (LMS) training requirements and participate in LMS courses.
• Understand and comply with Customer Service Survey Standards
• Understand and comply with Stop, Serve and Sell training.
• Facilitate product training for associates in the department and conduct in-store product training meetings.
• Ensure compliance and execution of company customer service and sales training programs.
• Monitor, assist and develop associates in sales training and selling techniques.
• Attend vendor clinics for products related to the department(s).
• Ensure all Policies & Procedures (P&P’s) are followed in the department.

Floor Stock and Display

• Responsible for light recovery of department during light customer traffic periods.
• Responsible for ad sets.
• Communicate any merchandise processing issues to Department Manager.
• Responsible for other duties as assigned or developed.

Prerequisite skills/experience for position

• Must be 21 years of age or older.
• 1-5 years experience in a retail environment or equivalent relevant experience.
• Strong selling skills, including multiple sales, trading up and other selling techniques.
• Excellent communication skills.
• Ability to interact comfortably and enthusiastically with customers and other associates.
• Ability/flexibility to work any store open hours.
• Extensive knowledge of hunting and outdoor vendors and products being sold in the department.
• Considerable sports knowledge and knowledge of the local competitive environment preferred.
• Understand and facilitate Policies & Procedures (P&P’s) and Audit Procedures, the BATF as well as State regulations and guidelines.