PharmAssist Operations Specialist - Elkridge, MD

Energize
your career with one of Healthcare's fastest growing companies.  

You
dream of a great career with a great company – where you can make an impact and
help people.  We dream of giving you the
opportunity to do just this.  And with
the incredible growth of our business, it's a dream that definitely can come
true. Already one of the world's leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives.  We live for the opportunity to make a
difference and right now, we are living it up.

This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.

• Conduct
  a high volume of outbound calls to providers, and possibly members, of
  United Healthcare and Care Improvement Plus health plans. The purpose of
  these calls are to schedule pharmacy telephonic appointments, discuss
  benefit related questions or obtain important follow up information from
  providers.
• May answer inbound calls from members and assists them with their inquiries. Routes calls to appropriate department.
• Follows system scripting and validates provider, and possibly member, demographic information.
• Documents the provider or member's record with accurate information obtained on the call.
• Ensures that the appointments are scheduled accurately following department procedures.
• Resolves scheduling issues.
• Works on special projects within the department as assigned.

• HS Diploma or GED
• 2+ years experience working in a call center or retail customer service environment
• 1+ years experience working with the Medicare Population
• Bi-lingual in Spanish
  

At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.

Diversity creates a healthier atmosphere: All
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, protected veteran status, or
disability status. 

UnitedHealth Group is a drug-free workplace. Candidates are required to
pass a drug test before beginning employment. In addition, employees in certain
positions are subject to random drug testing.