Front Desk Clerk

Courtyard Los Angeles Pasadena/Monrovia

The Front Desk Clerk is a member of the Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: present a friendly, outgoing, energetic and guest service oriented demeanor; demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time;

Responsibilties may include but not limited to:

To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.

Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in and out efficiently and in a friendly manner. Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Company/Hotel. Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake up calls. Know how to clean guest rooms to standards. Clean lobby, meeting room, vending room, breakfast room, and back office area. Work on laundry during down times adhering to standards. Open and close shift make cash drops. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems. Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs. Pass on guest lost and found inquiries to management or supervisors. Assist in marketing effort by completing Company Tracking nightly. Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures. Practice safety standards at all times. Be able to move luggage or packages weighing up to 40lbs. Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Must be able to have a flexible schedule

Must be able to work graveyard-on call

The Courtyard Los Angeles Pasadena/Monrovia is nestled at the foot of the San Gabriel Mountains off the 210 Freeway Arcadia exit. The hotel features 9 floors, 152 guest rooms and 7 meeting rooms with 5,062 sq ft of total meeting space and a new lobby.

Our hotel's Monrovia setting features a full-service restaurant, open for breakfast and dinner. To wind down after a busy day, visit our Lobby Bar or opt for room service and dine in the comfort of their spacious hotel room.

Our Guests can come experience one of the top hotels in Monrovia, centrally located near local businesses, shopping, dining and attractions. Our Guests can host their wedding reception or business gathering in our meeting rooms and banquet halls featuring more than 5,000 square feet of flexible event space with help from our professional event planners. Our Monrovia, CA hotel guest rooms feature fresh new amenities in a warm and welcoming environment our travelers have come to expect. They can experience the ultimate comfort with plush bedding, a resourceful work area featuring 32-inch high definition TV's and free high-speed wireless internet that help our guests feel like they are home.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer