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Director Field Services (Technology) - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
- Establish proper team structure, skill mix and resource capacity model to ensure high quality field services and support.
- Set direction for Field Services across all auction locations by establishing and reporting on key performance indicators.
- Partner with other Infrastructure and Operations teams, development, and business partners to provide operational maintenance and support for Manheim products.
- Manage and track capital and operational projects and communicate status and risks.
- Drive the process of continuous improvement throughout Technology delivery.
- Generate and implement new ideas to improve the effectiveness of the department.
- Show a practical business sense to improve performance; exhibit a solid understanding of common business practices.
- Create buy-in and support of initiatives by building a compelling business case and outlining the benefits.
- Negotiate and manage realistic expectations with customers; balance time demands with quality goals and metrics.
- Articulate the vision and strategic direction of the organization to the team; helps others translate strategic goals into tactical objectives.
- Match individual strengths and interests with project and task assignments.
- Focus on staff development and manage career progression for team members.
- Direct management of personnel including performance reviews, promotions, salary administration, staff hiring, mentoring, and other personnel related activities.
- Plan, develop and administer the annual expense/capital budget for Field Services and meet agreed spending targets.
- B.S. Degree in computer science, information systems, or related area preferred.
- A minimum of 5 years of operations management experience in a technology field. Management of a distributed field support team preferred.
- Demonstrated Network, Server, Data Center, and/or Systems Management expertise
- ITIL or other support framework.
- Experience working in a services oriented organization with defined service levels.
- Strong communication and interpersonal skills required. Championing change, solving problems, thinking strategically, managing relationships/teams, and coaching/developing others is also required.
- Candidates must also have business savvy, customer focus, planning/organizing skills.
- Demonstrated leadership success.
- Up to 30% travel may be required
Benefits:
Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.
About Manheim:
Manheim was established in 1945 as a wholesale vehicle auction operation. Today, with 20,000 employees at 106 operating locations in 14 countries, Manheim is the world’s leading provider of vehicle remarketing services. Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. In 2012, Manheim handled nearly 8 million used vehicles, facilitating transactions representing more than $50 billion in value.
A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies. Manheim offers its customers a reliable and secure market in which to purchase a variety of vehicles and services that no other remarketing provider can match.
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