Inside Sales Account Manager

Pitney Bowes Hiring Inside Sales Account Managers
Multiple Positions Available

We are currently seeking an Inside Sales Account Manager for our Communications Solutions business unit. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in ourSpokane, WA location.

Responsibilities
Responsible for building long-term relationships with clients to help develop, grow, and retain business. The specific business objectives will vary and can range from a building customer satisfaction to selling rental to lease, lease renewal, enhancing current product mix, adding solutions or services and retaining business.

Skill areas that make-up the competency profile:

• Relationship Management - working to connect and engage with our customers by understanding their business, what they do, their needs and ultimately building trust.
1. The art of managing relationships
2. Using emotional intelligence/Creating empathy
3. Building trust
4. Building Customer Satisfaction through Service and Communication
• Consultative Dialogue - Having meaningful customer conversations which provide you with the full knowledge needed to make an appropriate recommendation that will help your customer address their current business needs while opening doors to address future business needs. You will be usingCritical Thinking Skills - ability to thoughtfully consider customer needs and independently recommend relevant solutions.
• Effective Communication -- The ability to convey information to our customers effectively and efficiently.
1. Tailoring your message to your audience
2. Using your voice effectively
3. Touch-points - building relationships by staying in touch
4. Effective Voicemail Messaging
5. Effectively creating and managing portfolio contact strategy to include all customers, not only those that are in transaction status. (post-sale, mid-term, high risk, etc..)
• Influencing & Negotiation - The give and take process between Customer and Account Manager seeking to discover a common ground and reach an agreement to settle a matter of mutual concern or resolve a conflict .
1. Selling value not price
2. Gaining Agreement
3. Trial Closing
4. Overcoming Objections
5. Customer Satisfaction and Retention
6. Land and expand - continual customer service and selling
• Resource Management - Understanding the tools available to aid Inside Sales Professional in their efforts to manage accounts efficiently and effectively.
1. Siebel
2. PB Sales Network
3. Training Resources
4. Internet Tools
5. Must have excellent Excel skills

All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply.
Qualification

1 year Account Management experience preferred

Must be proficient in E-mail, MS Word, Excel, and Internet Explorer (all required)

Must have the ability to navigate multiple applications

Must possess good typing skills (minimum of 25 wpm)

Previous experience selling products or services over the telephone preferred

Must have strong organization skills

Must be able strong planning skills in order to maximize productivity

Must have strong customer care skills

Must have the ability to have a conversation and listen

Must have strong communication and problem solving skills

Must be self-motivated with demonstrated examples of initiative taken

Must have strong organization skills

Must be comfortable with change

Must be goal oriented