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in San Antonio, TX
Help Desk Support Analyst - San Antonio, TX
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | San Antonio, TX San Antonio, Texas |
About this job
Position Description:
As a Help Desk Support Analyst you would work as
a part of a dynamic team involved with providing technical support and issue
resolution to internal and external customers which may include users of all
types and skill levels. Responsibilities may also include security access
processing, ID tracking, maintenance of reporting logs, password reset
assistance, PC hardware/software inventory checks and stocking of spare parts
as well as more advanced troubleshooting and support.
Primary Responsibilities:
- Answer and resolve inbound technical calls at a large corporate Help Desk,
efficiently and professionally, in a fast paced call center environment - Troubleshoot corporate applications with the use of a Knowledge Base and
assign issues to the appropriate support group as needed - Follow all escalation procedures according to service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool
- Demonstrate a depth and breadth of knowledge/skills in own area and is often
able to apply these outside of own function - Act as a technical resource to others to resolve problems, issues, errors or
related - Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives
Requirements
Required Qualifications:
- 3+
years Help Desk experience - 3+
years Windows XP / Windows 7 support experience - 3+
years Office Suite support experience - Bachelor's
degree or HS Diploma/GED plus 3+ years equivalent experience - Strong
customer service skills - Strong
communication skills - Strong
problems solving skills - Strong
attention to detail
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.