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in Livermore, CA
Customer Service Rep - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Livermore, CA Livermore, California |
About this job
Manpower is currently recruiting for a Customer Service Rep position for one of our clients in Livermore, CA!
Job Responsibilities:
*The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
*A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
*Customer service agents may be inbound, outbound or a combination of both.
*Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
*Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
*Refer unresolved customer grievances to designated departments for further investigation.
*Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Requirements:
*High school diploma or GED preferred.
* 0-2 years customer service related experience required.
*Previous experience with computer applications, such as MS Outlook or data entry software.
Contract Length:
*1 year
For additional details on this role contact: Annie Kulhanek
Email: anne.kulhanek@manpowergroup.com
Please go to www.manpowerjobs.com and create a profile with us and contact this recruiter directly.