Customer Service Representative

The class will be starting on Wednesday, October 29th
Hours - call center is open from 8am-8pm Monday - Friday. Candidates will need to be open to any shift. Will have a set schedule after training.Training will be 9-6 for 4-5weeks.
Responsibilities include:
Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions. Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office required.
** Will be on the phone 100% of the time answering customer questions. Candidates will not be giving out financial advice and this is not a sales position. Will be providing customer support and will be trained on how to answer specific questions.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .