Customer Service Representative (Member Services) 11/17

Connextions, Inc. is currently searching for non- licensed health agents to assist in the operations of its call center. Connextions is owned by OptumHealth, a subsidiary of UnitedHealth Group. It is the premier growth, retention and service solutions company, aimed at the unique and complex distribution needs of the healthcare market.

Position Duties/Responsibilities:
• Customer Service for one of the nation’s largest health care providers. This position will provide excellent customer service to this provider's senior members.
• The customer service associate will answer member questions regarding premiums, claims, payment status, providers in network, etc.
• Associates will receive calls from providers and brokers verifying coverage and status of payments.
• This position promotes advocacy for the member and focuses strongly on customer satisfaction.
• Computer skills and data input skills are critical to be successful in this position.

Minimum Requirements

Knowledge, Skills & Abilities Required:
• Previous call center experience and or customer service experience.
• Must have a desire to help the senior members with their insurance concerns by following member advocacy, being empathetic and demonstrating patience and providing accurate information.
• Outgoing and energetic attitude
• Good listening skills
• Multi-tasking ability
• Excellent problem-solving capabilities
• Computer experience (must be able to navigate between multiple applications and input data quickly)
• Health background is preferred.
• Emotional fortitude for high stress situations.
• Must exhibit professional behavior.