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Clinical Administrative Coordinator - Seattle, WA
| Hours | Full-time, Part-time |
|---|---|
| Location | Seattle, WA Seattle, Washington |
About this job
Position Description:
Energize your career with one of Healthcare's fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
Primary Responsibilities:
- Respond to Incoming Provider and Enrollee calls.
- Resolve Customer Service inquiries which could include:
- Entering notifications and Providers' status of an existing notification, and determining if notification is required;
- Completing Notification Wizard, along with ICD-9 and CPT Coding.
- Provide excellent Customer Service to both Providers and Enrollees.
- Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance.
- Assist with faxes and emails.
- Use of Excel for report tracking.
Requirements
Required Qualifications:
- High School Diploma/GED.
- Must be a Washington State Resident.
- 2+ years of Telephonic Customer Service experience analyzing and solving customer problems.
- 1+ year of experience with Data Entry.
- Must be able to type at least 30 WPM.
- Must be able to create, copy, edit, send & save documents utilizing Word, Excel & Outlook
- Must have reliable transportation, valid Driver's License & applicable insurance.
Preferred Qualifications:
- Knowledge of or experience with Medical Terminology.
- Medical or Healthcare experience.
- Microsoft Visio proficiency.
- Experience working in a Physician's office or Medical facility.
At Optum, you will perform within an innovative culture that's focused on transformational change in the Healthcare system. You will leverage your skills across a diverse and multifaceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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