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Telephonic Health Coach - Phoenix, AZ
| Hours | Full-time, Part-time |
|---|---|
| Location | Phoenix, AZ Phoenix, Arizona |
About this job
Energize your career with one of Healthcare's fastest growing
companies.
You dream of a great career with a great company – where you can
make an impact and help people. We dream of giving you the opportunity to
do just this. And with the incredible growth of our business, it's a
dream that definitely can come true. Already one of the world's leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to
operate our Service Centers, improve our Service levels and help people lead
healthier lives. We live for the opportunity to make a difference and right
now, we are living it up.
This opportunity is with one of our most exciting business areas:
Optum –a growing part of our family of companies that make UnitedHealth Group a
Fortune 14 leader.
Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions, and treatments;
helping them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many lives in
such a positive way. And we do it all with every action focused on our shared
values of Integrity, Compassion, Relationships, Innovation, and Performance.
Primary Responsibilities:
- Be able to assist clients in creating a healthy vision and goals for their Health & Wellness program
- Participate in weekly meetings and monthly in-service trainings
- Demonstrate an ability to deliver effective telephonic coaching in a manner that promotes behavior change
- Appropriately adapt telephonic coaching and education methods to accommodate the unique physical, psychosocial, cultural, age-specific needs of each clientele served
- Demonstrate established customer service behaviors and standards
Requirements
- Bachelor's Degree in Health Education, Nutrition, Exercise Physiology or a closely related field.
- Must be flexible to work 8 hour shifts between the hours of 7:00AM - 8:00PM CST, Saturday 8:00AM - 4:30PM CST.
- Proficiency in PC-based word processing and database documentation (Word, Excel, Internet, Outlook).
- 2+ years of experience required in direct education or coaching with individuals for disease prevention, health promotion or behavior change.
- Either certified in a nationally recognized coaching program or must complete certification by the end of the first year of employment.
- Basic knowledge of disease prevention (cardiovascular and diabetes) and basic understanding of exercise principles, nutrition and weight management
- Demonstrated insight into human behavior and have the ability to communicate and interact with individuals at varying levels of skill and education preparation.
- Experience in a fast paced inbound and/or outbound call center environment.
- Experience working in a metrics driven environment.
At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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