Order Administrator - Full-time / Part-time

Responsibilities

Verizon Networkfleet offers GPS fleet management solutions to help manage vehicle fleets. Whether the fleet is public or private, small, medium or large, Networkfleet drives more efficient ways of working that keep companies moving forward.

The AT&T 2G network is being completely shut down as of the end of 2016. Networkfleet has 125,000 customers on the AT&T 2G network today that will need to be migrated over to the Verizon wireless network. This position will support the sales organization. Responsible for accurate order entry within defined SLAs (Service Level Agreement) for all order types.  Coordination between Sales, Fulfillment and across departments to resolve escalations, as it pertains to orders, and/or recommendations for order processing improvements.  Produce timely and accurate order reporting.

• Input of product orders of all order types for the business (new and RA).
• Resolve any escalated customer issues regarding orders. Communicate with Operations Manager regarding fulfillment at the Contract Manufacturer. Highlight potential issues and document / make recommendations for order processing improvement. Report daily on new product orders to the Sales Channel and Sr. Mgmt.
• Report daily on new product orders to the Sales Channel and Sr. Mgmt.  Reconciliation of Order Report with Finance at month end.

Qualifications

• 1 year experience in an administrative role.  Strong experience with PC based communications including Internet, E-mail, MS Office.  Experience with sales contact management (salesforce.com).
• Must exhibit a high degree of professionalism.  Must have a keen eye to details.  Skillful at promoting ideas and interacting positively and with confidence.  Ability to multitask, prioritize a variety of tasks and meet deadlines.  Proven communication skills both orally and written with customers and internal colleagues.  Customer focused individual who believes in ensuring promises are delivered upon and can foster a climate of trust and cooperation with colleagues and customers. 
• Proven ability to create processes, report on activities and understand the importance of 100% correct detail in reporting.

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.