Retail Sales Associate

Retail Sales Associate are key to our success. They are the ones responsible for providing a unique experience to each of our customers. Retails sales associates who are successful in our stores are friendly and outgoing in an environment that believes in delighting our customers at all times. Successful retail sales associates are also passionate and knowledgeable about fashion and our brand.

Duties and responsibilities:
While following all store Standard Operating Procedures (SOP’s), and company policies, sales associates shall perform the following duties and responsibilities:

Customer Service:

• Provide courteous and prompt service
• Welcome customers as they enter and thank them as they leave
• Assist customers in locating what they’re looking for
• Provide excellent after-sales service
• Smile

Sales:

• Be informed of the products’ specifications and information
• Identifying customer needs and directing them to an appropriate product
• Operating the POS system to complete transactions
• Processing various payment types

Inventory management:

• Assist maintaining the store inventory
• Arranging inventory on the store floor
• Tagging merchandise
• Setting up promotional material and displays
• Replenishing inventory
• Reorganizing items
• Maintaining a neat and tidy store

Other duties:

• Opening or closing the store
• Basic housecleaning
• Answer phone calls
• Security and loss prevention
• Attend staff meetings

Other responsibilities will be assigned from time to time.

Personal attributes:

• Friendly
• Knowledgeable and enthusiastic about the fashion industry
• Flexible and adaptable to become a team-oriented individual that fits in a collaborative fast-paced, results-oriented work environment.
• Initiative to take on tasks and set own priorities and deadlines.
• Hands-on, well organized, self-motivated.

Requirements:

• A minimum of 2 years of experience working as Retail Sales Associate or similar required in the fashion/retail industry, preferably in an apparel/watch/luxury store or boutique.
• Bachelor’s degree preferred

Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.