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Technical Support
| Hours | Full-time, Part-time |
|---|---|
| Location | Sioux Falls, SD Sioux Falls, South Dakota |
About this job
Candidates will be taking calls and troubleshooting software.
Job duties may include:
-Provide first call resolution technical support to all customer calls regardless of product or complexity of the problem
-Deliver professional and top quality customer service to all customers
-Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products
-Demonstrate working knowledge in areas such as Operating Systems, Software Utilization, MS Windows, Novell, Networking, Wireless Networks
-Clearly and effectively communicate issues
-Effectively and accurately documenting all customer interactions into CRM system
-Mostly talking to business owners and people working in repair shops
-Will conduct data entry to enter in all of their conversations with customers
Hours: Monday - Friday, 8:00am -5:00pm (possibly 7:00am -4:00pm)
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
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