Online Business Coordinator - Customer Operations

Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day.

Responsibilities

As a Business Government Customer Operations Online Coordinator (BGCO) for Verizon, you’ll channel your communication skills to bring proactive solutions to your tech-savvy clients every day.

Working with small/medium sized businesses, as well as major, national, and government accounts, we’ll call upon you to provide expert support for advanced products and devices, billing and service inquiries, as well as assist our customers in making the decisions that are right for their business.

Your talent for providing the utmost in personal attention to your clients, and a calm, reassuring voice will empower you to manage each transaction with total confidence. You’ll make an earnest effort to resolve all calls, troubleshoot to diagnose and resolve technical issues, and identify opportunities to improve revenue and services.

At Verizon, you can be the critical touch point between Verizon and our valued customers. If you have a passion for people, excellent communication skills and preferably a Bachelor’s Degree, discover how you can build your future with a company that’s building the future of technology. Apply today for a BGCO Online Coordinator career with Verizon.

Qualifications

What we offer our Online Coordinators

Beyond a progressive environment, we offer a competitive salary, opportunity for growth and a comprehensive benefits plan featuring:

• Industry-leading medical, dental, and 401K available on your first day of employment
• Award-winning employee training and career development programs
• Tuition Assistance - $8,000 per year
• Discount Employee Phone Program
• Life Insurance
• The full-time position pays $31,000 per year. ($14.90/hr) {Non-Negotiable Salary}
• Performance-based yearly incentive/bonus pay

(10% potential bonus opportunity = $3,100. (Potential earnings = $34,100)

• Incentives for various shifts and/or holiday work

Call Center Hours and Work Schedule

Our Online Coordinators work with others to promote an environment offering 100% customer satisfaction. Each rep handles 30-45 calls per day with scheduled breaks and lunches. We have full-time positions available.

Our call center hours are 7 a.m. – 9 p.m. Monday -Friday. Work schedules do rotate every 6 months, some holidays may be required, and overtime is offered on a volunteer basis.

Online Coordinator Training

Training and transition is paid at your regular pay rate, it is 9 weeks in length.

We are currently recruiting for the anticipated start date of: 1/19/2015.

Potential Candidates….

• Degree Preferred
• 2 years customer service and sales experience
• Strong wireless technical experience a plus
• Be able to integrate information from multiple online resources.
• Be able to adapt to changes at work (products, services, policies).
• Be willing to sell wireless services/upgrades/features to customers.
• Be able to work anytime from 7 a.m. – 9 p.m. Monday- Friday.
• Have the ability to work in a fast-paced, intense, and results-oriented environment.
• Be willing to learn and be responsible for a wide variety of product and service information and able to multi-task by listening to the customer, sharing information, and troubleshooting issues.
• Have the ability to work with frustrated customers and be able to effectively and efficiently handle this type of call.

Apply online today for this exciting career opportunity!

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.