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*Designer, Instructional - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Richardson, TX Richardson, Texas |
About this job
MetroPCS provides the freedom and convenience of unlimited, no-annual-contract wireless services on a nationwide 4G network for a flat rate. With MetroPCS, customers get great value and a wide variety of device choices from leading brands. A flagship brand operated by T-Mobile US, Inc. (NYSE: 'TMUS'), MetroPCS products and services are available online and across the United States through a network of company-owned stores, authorized dealer locations, and leading national retailers.
An Instructional Designer within L&D creates, modifies, and enhances a diverse selection of curriculum for the purpose of training various individuals and groups within the Customer Care organization. Instructional Designers also develop and present Train-the-Trainer programs to introduce and prepare Facilitators to present the developed training program. This role is responsible for communicating with appropriate departments within Customer Care regarding project material, subject matter and deadlines; then designing curriculum to fit the needs of the customer (department requesting training). Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. *Design and develop Learner Guide, Facilitator Guide, Handouts, Job Aids, Level 2&3 Evaluations Tools for designed programs as well as Train-the-Trainer programs. Conduct needs assessments as required and determine instructional objectives. Determine appropriate instructional strategy and delivery media (including traditional and non-traditional methods of delivery). *Conduct and review Level 1&2 Assessments of Customer Care training initiatives as available. Ensure that Continuing Education materials are incorporated into New Hire curriculum if applicable *Support Facilitators during the implementation phase of the training (special issues and/or questions, Parking Lot issues, etc.) *Create criterion-referenced test questions and assessment instruments. Conduct focus groups and feedback sessions to promote the development of effective training curriculum. *Complete and submit weekly project status updates to National Curriculum Team Manager *some project management
*High School Diploma/GED.
An Instructional Designer within L&D creates, modifies, and enhances a diverse selection of curriculum for the purpose of training various individuals and groups within the Customer Care organization. Instructional Designers also develop and present Train-the-Trainer programs to introduce and prepare Facilitators to present the developed training program. This role is responsible for communicating with appropriate departments within Customer Care regarding project material, subject matter and deadlines; then designing curriculum to fit the needs of the customer (department requesting training). Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. *Design and develop Learner Guide, Facilitator Guide, Handouts, Job Aids, Level 2&3 Evaluations Tools for designed programs as well as Train-the-Trainer programs. Conduct needs assessments as required and determine instructional objectives. Determine appropriate instructional strategy and delivery media (including traditional and non-traditional methods of delivery). *Conduct and review Level 1&2 Assessments of Customer Care training initiatives as available. Ensure that Continuing Education materials are incorporated into New Hire curriculum if applicable *Support Facilitators during the implementation phase of the training (special issues and/or questions, Parking Lot issues, etc.) *Create criterion-referenced test questions and assessment instruments. Conduct focus groups and feedback sessions to promote the development of effective training curriculum. *Complete and submit weekly project status updates to National Curriculum Team Manager *some project management
*High School Diploma/GED.
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