Receptionist - Full-time

Summary of Duties:

• Retrieves messages from general delivery mailbox voicemail and forward to appropriate personnel.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
• Enters customer call information into customer service call tracking systems.
• Utilizes customer service tracking software to minimize duplication of cases and proper routing of phone calls with in customer service department.
• Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitors’ access in and around the corporate office.
• Performs functions such as typing, filing, and running various reports.
• Assists office personnel as needed.
• Assists in the receipt, sorting, and routing of inter-office mail.
• Sends faxes and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondences, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Assists in customer refund maintenance and repair order filing and/or pulling of RO’s.
• Performs other work related duties as assigned.

Qualifications:

• Requires a high school diploma or GED.
• Strong organizational, written & oral communication skills.
• Requires familiarity with PC & literacy basic program skills such as Word and Excel.
• Professional demeanor and dress is required.
• Must be flexible with hours.
• May require lifting of 10 to 20 lbs.
• "Responsible for maintaining regular and reliable attendance."