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Supervisor Enrollment and Eligibility - Eau Claire, WI
| Hours | Full-time, Part-time |
|---|---|
| Location | Eau Claire, WI Eau Claire, Wisconsin |
About this job
Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
The Electronic Files/Eligibility Supervisor will be responsible to oversee day to day activities related to enrollment and eligibility operations in order to accomplish the business and their team's objectives. Our Supervisors and their teams have a serious responsibility to make every contact informative, productive, positive, and memorable.
Primary Responsibilities:
- Supervise Eligibility Representatives in their daily job functions to ensure files are applied timely and all turnaround times and quality standards are met and/or exceeded
- Telephonically assist our member eligibility or group questions & verify enrollment status
- Assist the team in meeting production standards
- Meet and exceed department quality audits and provides coaching to their team members
- Maintain & prioritize eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes to the manager and senior leaders
- Ensure all standards set by the company, including Attendance, Dress code, etc. are adhered to
- Handle all escalations courteously, politely and professionally
- Act as back-up support for other Supervisors as needed for meetings and other departmental responsibilities
- Advise management in long-range planning for areas of specialization
- Perform other duties as assigned
Requirements
- 1+ year of previous Supervisory or Team Lead experience
- Proficiency with computer and Windows PC applications
- Basic level experience using Microsoft Excel
- Ability to travel up to 10% of the time
Assets:
- Previous Healthcare experience a plus
- Ability to prioritize caseload based on business and customer need as well as respond appropriately and effectively in difficult situations
- Knowledge of Human Resources policies and procedures
- Excellent interpersonal skills
- Demonstrate ability for strong oral and written communication skills
- Must have the ability to handle multiple issues and prioritize appropriately while working swiftly & efficiently without compromising quality customer service
- Strong organizational skills
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, and long periods working at a computer. Service center environment with moderate noise level due to representatives talking, computers, printers, and floor activity
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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